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Left a message, figured it might be lunch time. So I did and again only one machine works.
This is not a good product nor is the tech support worth the 40 minute hold time. When I use the USB ports in the front for the KB and mouse it freezes constantly for 1-3 seconds.
Tried setting it up and only one computer would work. WOW.
REQUESTING A REFUND` Called into IOGear tech support and after 40 minutes of waiting I got a voicemail that just said "Tech Support" and beeped.
About 4 hours later I called again and after waiting about 25 minutes got a tech support person who told me to try re-connecting both computers again.
I don't recommend using this 'switch'. Same on the G3 EXCEPT no mouse click. No keyboard or mouse response. 'Techs' at Iogear said to upgrade the firmware on the KVM, which I did.
My setup is a G4 Mac Mini, and a beige G3--both of which work just fine on their own. especially when tech support is so lacking,,,oh,,, yes, they did tell me to switch cables, unplug and replug, shut down and start up,, blah blah. And the tech 'wizards' at Iogear (who all use voice over and sound like fish gurgling in a toilet bowl) have no clue what to do. I got the KVM switch.
Now, only the video works on the G3 side. They're not even in India. Keyboard, mouse and monitor work fine on the mini. Mouse moved just fine, but wouldn't click.
Good customer support. Does what it is supposed to do. Simple to set up. Easy to use.
I finally caught that trick but it was easily missed if you're installing in a hurry. Everything is connected and working well.The one thing I had problems with at first was that you have to hold the switch button for two seconds (not just a quick click) if you want ALL of the peripherals to be transferred to the other computer. I managed to miss this point when reading the documentation and couldn't understand why I was getting sound from one computer while the monitor, mouse and keyboard were working with the other. I bought this product because I had heard it would work with a wireless keyboard and mouse. The upside is that you can put a CD in one computer and listen while working with a memory hog program on the other computer.I would recommend this product. It seems to work just fine. I have the Microsoft Wireless 5000 keyboard and mouse and wanted my new Vista platform desktop to share the mouse, keyboard, monitor, audio and printer with my old reliable XP desktop. There's even an additional usb slot for my external hard drive.
The product was pretty easy to connect to both computers, and it's sleek design is great.
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